Call Center Software
Manage phone, WhatsApp, live chat, email and ticket processes on a single platform. With Netsipp Call Center Software, handle customer requests on one screen, boost agent performance, and strengthen your communication operations end-to-end with AI-powered tools.
All Communication Channels on One Screen!
Manage every conversation on a single platform, no matter which channel your customers reach you from. Phone calls, WhatsApp messages, live chat, emails and ticket records come together on one screen - so you can deliver a faster customer experience without switching between apps.
- Phone
- Live Chat
- Ticket Management
Strengthen Your Operations with AI!
Automatically summarize call recordings, generate customer sentiment analyses, and prepare performance reports in seconds. Speed up your processes with natural-language-powered smart analysis tools. Netsipp lets you integrate AI assistants such as Claude, ChatGPT and Gemini.
- Automatic Call Summarization: Quickly grasp the key points of every conversation.
- Sentiment Analysis: Measure customer satisfaction and agent performance.
- Smart Reporting: Develop your strategies with data-driven decisions.
Advanced Agent Screen
Give your agents access to all the information they need from a single screen. Show customer details, past conversations, ticket records and communication history instantly during every incoming call.
- Modern Agent Screen: Control every communication channel from a single panel with a user-friendly interface.
- Customizable Dashboard: Build agent screens tailored to your needs with a drag-and-drop widget structure. Arrange active calls, queue statuses, performance metrics and frequently used features however you like.
- 360° View with Customer Card: Instantly recognize the customer on every incoming call or message. View past conversations, ticket records and private notes on one screen to deliver faster, more personalized service.
Real-Time Metrics & Detailed Reporting
Track all of your call center's operations from a single screen. View active calls, waiting customers, agent statuses, queue load and team performance in real time. Analyze your processes with an advanced dashboard and detailed reports to make better decisions.
Manage Calls, Track Requests!
Automatically convert requests coming from phone, SMS, WhatsApp, live chat and email into tickets. Categorize and prioritize tickets, assign them to the right teammates, and track the whole process easily on a single platform.
Usage Options for Every Need
Depending on your needs, choose the browser-based Webphone, or get quick access from any device with the mobile and desktop softphone apps.
Easily Integrate the Apps You Already Use!
Integrate your CRM, ERP, e-commerce, accounting and other business software without changing your existing workflow. Bring all your communication processes together in Netsipp's powerful ecosystem with ready-made integrations.
Why Netsipp Call Center Software?
All Channels on One Screen
No more tracking phone, live chat, WhatsApp and email separately.
Fast Setup
Get started in minutes without complex infrastructure.
Customizable Screens
Set up your operation your way with a drag-and-drop agent screen.
Flexible Pricing
Pay only for the modules you need.
Choose the Package That Fits Your Needs
Pay only for the features you use, and upgrade your plan easily as your business grows.
Frequently Asked Questions
Netsipp Call Center Software is a customer support platform that lets you manage phone, WhatsApp, live chat, email and ticket processes on a single platform.
You can use phone, WhatsApp, live chat, email and ticket management on a single platform.
Yes. With the drag-and-drop widget structure, you can arrange agent screens to fit your business needs.
It offers call summarization, customer sentiment analysis, conversation analysis, performance evaluation and AI integrations via MCP Server.
Yes. With its cloud-based infrastructure, it can be used from anywhere with an internet connection via WebPhone and mobile/desktop softphone apps.
Yes. It can be easily integrated with CRM, ERP, e-commerce and other business applications.
Try it now!
Carry your business communication into the future. Discover the advantages Netsipp offers!
